Cancellation Policy/Schedule Change Policy:
• For Private and Duets, kindly give us 24 hours notice for cancellations. Cancellations made within 24 hours will be subject to the full charge. Please respect this policy as our Teachers have held/blocked that time and can’t fill it or re-book at that point.
• Schedule changes or Rescheduling your session must also be made within 24 hours. IF you can re-schedule with the same instructor WITHIN the 24 hour period, there will be no charge, otherwise it is a 24 hr cancellation charge.
• Those lovely Houston days of flooding (or when schools are closed due to weather , etc.) we understand that you may not be able to attend your lesson. In this case, you will not be charged, but we ask that you re-book with the same instructor within a two week period.
Subs if your Teacher is out...
If your Teacher is sick at the last minute or under that 24hr cancellation they will get you set up with another Teacher so you will be able to continue your session as planned. So, when you come in you will be taken care of.